Terms of Service

    Last updated on March 1, 2026.

    1. Services and Support

    Ollo AI agrees to deliver selected Services per the Order Form, subject to payment of specified Fees and compliance with all agreement terms. The Data Protection Addendum (Exhibit B) takes precedence in any conflict with this Agreement.

    Customers establish administrative accounts with usernames and passwords to create standard user accounts. Ollo AI reserves rights to refuse registration or cancel inappropriate passwords. By using the Service, customers accept Ollo AI's terms and privacy policies, with notification required for any material changes.

    2. Restrictions and Responsibilities

    2.1 The platform is hosted software maintained solely by Ollo AI. Subject to agreement terms, Ollo AI grants customers and affiliates a worldwide, non-exclusive, non-sublicensable, non-transferable, fully paid, royalty-free license to use, reproduce, and distribute documentation and data internally for internal business purposes only.

    Customers and affiliates cannot: reverse engineer or attempt to discover source code or underlying algorithms; modify or create derivative works; copy except for archival purposes; rent, lease, distribute, or transfer rights; use for third-party benefit; publish Customer Data without written consent; or remove proprietary notices.

    "Affiliates" means entities directly or indirectly controlling, controlled by, or under common control with Customer (50%+ voting ownership).

    2.2 Customers must access Services in compliance with written security policies provided by Ollo AI. Customers bear responsibility for obtaining and maintaining necessary equipment—modems, hardware, servers, software, operating systems, networking components, and telephone service.

    Customers must comply with third-party terms of service and privacy policies for platforms where they operate applications, including Facebook, Android, and iOS App Store.

    2.3 Customers ensure Equipment compatibility with Services and maintain security of Equipment, Accounts, passwords, and files. Customers bear liability for Account usage, except where Ollo AI's negligence, willful misconduct, or system failures enabled unauthorized acts or omissions.

    2.4 Ollo AI may permit access to third-party apps, bots, products, features, or services. Customers discretionarily choose whether to use these and should review third-party terms beforehand. Ollo AI bears no responsibility for third-party services, though third parties must follow applicable policies.

    2.5 With prior written approval following six months of successful Service use, Ollo AI may produce and publish case studies regarding Customer's Service use and create self-promotional materials. Similarly, with prior written approval and six months of successful use, Customer may provide mutually agreeable quotes for Ollo AI's marketing purposes.

    3. Confidentiality and Proprietary Rights

    3.1 Each party understands the other may disclose business-related information ("Proprietary Information"). Ollo AI's Proprietary Information includes underlying software, algorithms, and embodied information. Customer's Proprietary Information includes non-public data, materials provided to enable Services, and transaction existence.

    3.2 Ollo AI receives a non-exclusive, non-transferable, non-sublicensable, royalty-free license to use Customer's Proprietary Information solely for providing Services under this Agreement.

    3.3 Receiving Parties must: take reasonable precautions protecting Proprietary Information and refrain from using or divulging it to third parties (except as permitted herein). Disclosing Parties agree this shall not apply after three years following disclosure (except Services and underlying software remain confidential indefinitely) or for information that Receiving Parties can show: becomes publicly available; was possessed prior to receipt without disclosure restrictions; was rightfully disclosed without restriction by third parties; was independently developed without using Disclosing Party's Proprietary Information; or is legally required to be disclosed under specific legal order.

    Ollo AI may collect and analyze data regarding Services provision, use, and performance, and remains free to use such information to improve Services and for development, diagnostic, and corrective purposes. Ollo AI may disclose such data solely in aggregate or de-identified form in connection with its business.

    4. Payment of Fees

    4.1 Customers pay Ollo AI the Fees listed on the Order Form. Renewal term fees follow Ollo AI's then-standard rates or as otherwise stated in the Order Form.

    4.2 Customers believing they've been billed incorrectly must contact Ollo AI within sixty days of invoice receipt to receive adjustments or credits. Ollo AI responds within three business days.

    4.3 Ollo AI bills via invoice; payment must be received within sixty days or Services may be terminated. Unpaid invoices incur a 0.5% monthly finance charge on outstanding balances (or the maximum permitted by law, whichever is lower), plus all collection expenses. Customers bear responsibility for all Service-associated taxes.

    4.4 Ollo AI may offer new features and functionality during the Term.

    5. Termination

    5.1 This Agreement runs for the term specified in the applicable Order Form ("Term") and is not subject to implied or automatic renewals.

    5.2 Either party may terminate if the other materially breaches agreement terms and, if the breach is remediable, fails to promptly remedy it within thirty days of notice. If Customer materially breaches and causes termination, Customer pays all remaining Fees through the Term. If Ollo AI's uncured material breach causes termination, Ollo AI promptly refunds Customer's prepaid and unused Fees.

    5.3 Termination (including expiration or non-renewal) doesn't limit either party from pursuing other available remedies, including injunctive relief, nor relieves Customer's obligation to pay all undisputed accrued or owed fees for provided Services under any order form.

    5.4 Rights and obligations under Sections 2 (Restrictions and Responsibilities), 3 (Confidentiality), 4 (Payment of Fees), 6 (Indemnification), 7 (Warranty and Disclaimer), 8 (Limitation of Liability), and 9 (Miscellaneous) survive termination.

    6. Indemnification

    6.1 Ollo AI agrees at its own expense to indemnify, defend, and hold Customer harmless against suits, claims, or proceedings alleging Service use per this Agreement infringes copyright, trademark, or patent rights, provided Customer: promptly notifies Ollo AI in writing (considered prompt except where Ollo AI is materially prejudiced by delay); allows Ollo AI to direct defense at Ollo AI's expense; and provides all reasonably necessary information and assistance.

    These obligations don't apply to Services or portions/components that: aren't Ollo AI-supplied; are made per Customer specifications; are combined with other products, processes, or materials where infringement wouldn't occur without such combination. This section states Ollo AI's entire liability and Customer's exclusive remedy for third-party intellectual property infringement or misappropriation.

    7. Warranty and Disclaimer

    7.1 OLLO AI REPRESENTS AND WARRANTS THAT SERVICES SHALL BE PROVIDED COMPETENTLY AND WORKMANLIKE, FREE OF MATERIAL DEFECTS. OLLO AI FURTHER WARRANTS: (A) SERVICES INCLUDING RELATED SOFTWARE WILL PERFORM MATERIALLY PER APPLICABLE DOCUMENTATION OR SPECIFICATIONS DURING THE AGREEMENT TERM, (B) OLLO AI SHALL MAKE COMMERCIALLY REASONABLE EFFORTS TO MAKE SOFTWARE AVAILABLE TWENTY-FOUR HOURS DAILY, SEVEN DAYS WEEKLY, AND (C) OLLO AI WILL EMPLOY THEN-CURRENT, INDUSTRY-STANDARD MEASURES TO TEST SERVICES DETECTING AND REMEDIATING VIRUSES, TROJAN HORSES, WORMS, LOGIC BOMBS, OR OTHER HARMFUL CODE OR PROGRAMS DESIGNED TO NEGATIVELY IMPACT SOFTWARE OPERATION OR PERFORMANCE.

    7.2 SUBJECT TO GENERAL SERVICE LEVEL SUPPORT TERMS ATTACHED, OLLO AI DOESN'T WARRANT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR MEET CUSTOMER'S REQUIREMENTS; NOR DOES IT WARRANT RESULTS FROM SERVICE USE. SERVICES ARE PROVIDED "AS IS" AND OLLO AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

    8. Limitation of Liability

    NOTWITHSTANDING ANYTHING CONTRARY, EXCEPT FOR BODILY INJURY, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR A PARTY'S INDEMNIFICATION OBLIGATIONS, NEITHER PARTY IS RESPONSIBLE OR LIABLE REGARDING ANY AGREEMENT SUBJECT MATTER OR RELATED TERMS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY: (A) FOR ERROR OR USE INTERRUPTION OR DATA LOSS OR INACCURACY OR CORRUPTION OR SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY PROCUREMENT COST OR BUSINESS OR PROFIT LOSS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY FORCE MAJEURE EVENT OR (D) FOR AMOUNTS EXCEEDING FEES CUSTOMER PAID OR OWES OLLO AI FOR APPLICABLE SERVICES OR RELATING TO ANY AGREEMENT SUBJECT MATTER IN THE PRECEDING TWELVE MONTHS PRIOR TO THE ACT GIVING RISE TO LIABILITY.

    9. Miscellaneous

    If any agreement provision is unenforceable or invalid, that provision is limited or eliminated to the minimum extent necessary, keeping the Agreement otherwise in full force and enforceable. This Agreement is not assignable, transferable, or sublicensable except: as otherwise provided herein; with prior written consent; or when a party assigns to its successor in interest via merger, acquisition, or substantially all asset sale without consent.

    No agency, partnership, joint venture, or employment results from this Agreement, and neither party has any authority binding the other. All notices are written and deemed duly given when personally delivered; electronically confirmed if faxed or emailed; sent the next day via recognized overnight delivery; or upon receipt if certified or registered mail with return receipt requested.

    The parties agree material breach of Section 2 or 3 causes irreparable injury, and each party may seek injunctive relief in competent jurisdiction courts to prevent Section 2 or 3 breach, in addition to other entitled relief.

    This Agreement is governed by California law without regard to conflict of laws provisions. Any action or proceeding arising from or relating to this Agreement must be brought in Northern District of California federal court or Santa Clara, California state court, with each party irrevocably submitting to such jurisdiction and venue. The United Nations Convention on Contracts for the International Sale of Goods is specifically excluded from application.

    Exhibit A: General Service Level Support Terms

    1. Up-Time and Reliability

    Ollo AI uses reasonable commercial efforts intending Services availability and operation to Customers for 99% of all Scheduled Availability Time. "Scheduled Availability Time" means twenty-four hours daily, seven days weekly, excluding: scheduled maintenance downtime; maintenance downtime for specific critical Service issues; and downtime from defects caused by Customer, its vendors, third-party connections, utilities, or forces beyond Ollo AI control (such as internet or Customer network outages).

    Ollo AI uses reasonable efforts providing advance written or email notice of scheduled service disruptions. Upon any unexcused downtime, Ollo AI refunds the prorated amount to Customer within thirty days.

    Exhibit B: Data Protection Addendum

    This Data Protection Addendum ("Addendum") supplements and amends the current agreement between _________________ and its affiliates ("Customer") and Ollo AI, Inc. ("Service Provider"), each a "Party" and collectively the "Parties". This Addendum applies to and takes precedence over the License & Master Services Agreement dated _________________ between Service Provider and Customer (collectively, the "Agreement"). Conflicts between the Agreement and this Addendum are resolved in favor of this Addendum.

    Service Provider agrees as follows:

    1. Definitions

    For purposes of this Addendum:

    "Data Privacy Laws" means all applicable laws, regulations, and other legal or self-regulatory requirements in any jurisdiction relating to privacy, data protection, data security, communications secrecy, breach notification, or Personal Data Processing, including, to the extent applicable, the California Consumer Privacy Act, Cal. Civ. Code § 1798.100 et seq. ("CCPA") and the General Data Protection Regulation, Regulation (EU) 2016/679 ("GDPR").

    "Data Subject" means an identified or identifiable natural person about whom Personal Data relates.

    "Personal Data" means data identifying an individual or reasonably capable of association with an identified individual or device and includes "personal data," "personal information," and "personally identifiable information," with the same meanings as defined by applicable Data Privacy Laws.

    "Process" and "Processing" mean any operation or set of operations performed on Personal Data or Personal Data sets, whether or not by automated means, such as collection, recording, organization, creating, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

    "Security Breach" means any accidental or unlawful acquisition, destruction, loss, alteration, disclosure of, or access to Personal Data.

    "Standard Contractual Clauses" means the annex found in EU Commission Decision of 4 June 2021 on standard contractual clauses for Personal Data transfers to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and Council, completed as described in the "Data Transfers" section below.

    "Subcontractor" means any entity Service Provider utilizes to fulfill any Agreement part with Customer.

    2. Scope and Purposes of Processing

    2.1 Service Provider only Processes Personal Data per this Addendum in compliance with Data Privacy Laws.

    2.2 Service Provider Processes all Customer data, including Personal Data, solely to fulfill Agreement obligations with Customer, including this Addendum, on Customer's behalf, and for no other purposes, unless Data Privacy Laws require otherwise. In such cases, Service Provider informs Customer of that legal requirement before Processing, unless that law prohibits such information provision.

    2.3 Without limiting the foregoing, Customer directs Service Provider to Process Personal Data per Customer's written instructions, as Customer may provide Service Provider from time to time, in the following manner:

    • Subject matter, nature, and purpose of Processing: Service Provider processes data solely to fulfill Agreement purposes, which may include any lawful processing or business purposes under applicable Data Privacy Laws. See the Agreement and Service Provider Researcher Requirements (if applicable) for details.

    • Anticipated duration of Processing: For the Agreement term or for the extent Service Provider continues Processing Personal Data, whichever is longer.

    • Categories of Personal Data typically subject to Processing: Personal Data may include, but is not limited to, contact information, date of birth, and employment history.

    • Typical categories of Data Subjects: Data Subjects could include candidates, customers, prospects, or employees as applicable.

    2.4 Service Provider immediately informs Customer if, in Service Provider's reasonable opinion, a Customer instruction infringes Data Privacy Laws.

    2.5 Service Provider will not:

    • Sell Personal Data.
    • Process Personal Data for purposes other than those specifically set forth herein. For clarity, Service Provider won't Process Personal Data outside the direct Customer-Service Provider business relationship.
    • Attempt linking, identifying, or otherwise creating relationships between Personal Data and non-Personal Data or any other data without express Customer authorization.

    2.6 De-identified information is not Personal Data.

    3. Personal Data Processing Requirements

    Service Provider will:

    3.1 Ensure that persons authorized to Process Personal Data committed themselves to confidentiality or are under appropriate statutory confidentiality obligations.

    3.2 Upon written Customer request, assist Customer fulfilling obligations to respond to verifiable requests by Data Subjects (or their representatives) exercising rights under Data Privacy Laws (such as rights to access or delete Personal Data).

    3.3 Promptly, within five days, notify Customer of: any third-party or Data Subject requests or complaints regarding Personal Data Processing; or any government or Data Subject requests for access to or information about Service Provider's Personal Data Processing on Customer's behalf, unless Data Privacy Laws prohibit such notification. If Service Provider receives third-party, Data Subject, or governmental requests, Service Provider awaits written Customer instructions on how, if at all, to assist in responding. Service Provider provides Customer reasonable cooperation and assistance regarding such requests.

    3.4 Provide reasonable assistance to and cooperation with Customer for Customer's performance of a data protection impact assessment of Personal Data Processing or proposed Processing.

    3.5 Provide reasonable assistance to and cooperation with Customer for Customer's consultation with regulatory authorities regarding Personal Data Processing or proposed Processing, including complying with any Data Privacy Laws obligation applicable to Service Provider to consult with a regulatory authority regarding Service Provider's Personal Data Processing or proposed Processing.

    4. Data Security

    Service Provider implements appropriate administrative, technical, physical, and organizational measures protecting Personal Data, as set forth in Exhibit C.

    5. Security Breach

    Service Provider notifies Customer promptly, within forty-eight hours, of any Security Breach. Service Provider complies with Security Breach-related obligations directly applicable under Data Privacy Laws and assists Customer in Customer's Security Breach-related obligations compliance, including:

    5.1 At Service Provider's own expense, taking steps mitigating Security Breach effects and reducing Data Subject risk whose Personal Data was involved.

    5.2 Providing Customer the following information, to the extent known:

    • The Security Breach nature, including what happened where possible, Data Subject categories and approximate numbers, and Personal Data record categories and approximate numbers concerned;
    • The Security Breach likely consequences; and
    • Measures taken or proposed by Service Provider addressing the Security Breach, including, where appropriate, measures mitigating its possible adverse effects.

    5.3 Service Provider won't communicate with any third party, including media, nor identify Customer regarding any Customer data or Customer Personal Data Security Breach without express prior written Customer consent and direction, except and solely as required by law. Notwithstanding the foregoing, Service Provider provides Customer reasonable notice prior to any public Security Breach announcement regardless of Customer being named or impact to Customer data.

    6. Subcontractors

    6.1 Customer acknowledges and agrees Service Provider may use Service Provider affiliates and other Subcontractors to Process Personal Data per this Addendum provisions and Data Privacy Laws. Service Provider provides Customer a current subcontractor list upon Customer's request.

    6.2 Where Service Provider sub-contracts any rights or obligations regarding Personal Data, including to any affiliate, Service Provider: takes steps selecting and retaining Subcontractors capable of maintaining appropriate privacy and security measures protecting Personal Data consistent with Data Privacy Laws; and enters written agreements with each Subcontractor imposing obligations no less restrictive than those imposed on Service Provider under this Addendum.

    6.3 Service Provider maintains an up-to-date Subcontractor list, providing Customer reasonable advance notice of any new Subcontractor able to Process Personal Data. If Customer objects to a new Subcontractor, Service Provider uses reasonable efforts making available to Customer a services change or recommending a commercially reasonable Customer services use change avoiding the objected-to Subcontractor Processing without unreasonably burdening Customer. Customer may, in its sole discretion, terminate the Agreement anytime without prior notice if objecting to a new Subcontractor and Service Provider can't change services satisfying Customer.

    7. Data Transfers

    Service Provider agrees being bound by the Standard Contractual Clauses to the extent Service Provider Processes Personal Data from Data Subjects located in the European Economic Area ("EEA"). Conflicts between the Standard Contractual Clauses and this Addendum are resolved in favor of the Standard Contractual Clauses. Following Brexit, relevant terms are deemed amended as necessary legitimizing Personal Data transfers of Data Subjects located in the United Kingdom to and from the United Kingdom and subsequent onward transfers. The Standard Contractual Clauses don't apply regarding Personal Data Service Provider Processes in the EEA or in a country the European Commission decided provides adequate Personal Data protection.

    8. Audits

    Upon request, Service Provider makes available to Customer all information necessary demonstrating this Addendum compliance and allows for and contributes to, no more than once annually (unless there is a Security Breach), audits, including inspections, conducted by Customer or another Customer-mandated auditor.

    9. Return or Destruction of Personal Data

    Except as otherwise required by Data Privacy Laws, Service Provider, at Customer choice, returns to Customer and/or securely destroys all Personal Data upon Customer's written request or Agreement termination. Except as prohibited by Data Privacy Laws, Service Provider informs Customer if unable to return or delete Personal Data.

    10. Indemnification

    Service Provider indemnifies, defends, and holds harmless Customer and its directors, officers, employees, agents, successors, and permitted assigns ("Customer Indemnitees") from and against any losses, claims, damages, demands, liabilities, actions, and related expenses (including reasonable attorneys' fees) incurred by Customer Indemnitees arising from or resulting from third-party claims related to Service Provider's this Addendum breach or Data Privacy Laws. The foregoing is subject to the Agreement's liability limitations provisions.

    11. Term

    This Addendum is effective as of the Agreement effective date.

    12. Survival

    This Addendum provisions survive Agreement termination or expiration for so long as Service Provider or its Subcontractors Process Personal Data.

    Additional Disclosures

    Ollo AI is committed to user privacy and security. Customer data processed through the Ollo AI platform is encrypted in transit and at rest using AES-256 encryption and is never used to train generalized machine learning models. Ollo AI maintains SOC 2 Type II compliance and undergoes independent third-party security audits annually.

    All AI-generated outputs, including prospect recommendations, message drafts, meeting summaries, and pipeline scoring, are provided for informational purposes and should be reviewed by authorized personnel before any action is taken.

    Performance metrics referenced on this website, including pipeline generation figures, response rates, and revenue impact, reflect results reported by individual customers under specific configurations and may not be representative of all deployments. Actual results vary based on factors including data quality, CRM configuration, outreach volume, market conditions, and target audience. Ollo AI doesn't guarantee specific revenue outcomes.

    The Ollo AI platform integrates with third-party services including Salesforce, HubSpot, Gmail, Microsoft Outlook, Slack, and others; availability and functionality of third-party integrations are subject to the respective providers' terms of service and may change without notice.

    Features described as "autopilot," "autonomous," or "automated" operate within user-defined parameters and require initial configuration and ongoing oversight.

    Ollo AI, the Ollo AI logo, and all associated marks are trademarks of Ollo AI, Inc. All other trademarks are property of their respective owners. Service availability is subject to terms outlined in your enterprise agreement.

    For questions regarding data processing, compliance certifications, or platform capabilities, contact team@tryollo.ai.

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